Refund Policy

We understand that due to unavoidable circumstances, your plans may change

We know that our plans may change sometimes however, every hotel, holiday package, attraction, car rental, flight, or cruise has different cancellation/amendment policies. Some purchases may be refundable and some can offer free cancellation up to a specific date or time. It is advisable to read the cancellation/amendment policy of your booking and send your request to us at hello@alcabana.com or call us if you are short of time. Our representative will cancel your booking and get the refund processed within 72 hours of the request. Note that banks may generally take up to 7-21 business days from the submission/refund date, to process the refund payment and transfer the funds into a customer's account. you need to have patience in the case of some banks that can take more than 21 days or until the next billing cycle.